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Refund & Return Policy

 

Last updated: May 31, 2023

Thank you for shopping at VinoTastr.

If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.

Your Order Cancellation Rights

Subject to the return/refund conditions specified below, you are entitled to a full refund provided your order is canceled within 7 days.

If it has been more than 7 days but less than 30 days since purchase, you are eligible for a full refund less $10 USD per Discovery Kit to cover applicable processing fees, subject to the return/refund conditions specified below.

Orders older than 30 days are not eligible for refund.

To request a refund, please contact our Customer Service Team at support@vinotastr.com.  Please be sure to provide your order number for a prompt response.

We will reimburse you no later than 30 days from the day on which we process your refund or receive the returned Discovery Kit, whichever comes first. We will use the same means of payment as you used for the order when processing your refund, and you will not incur any fees for such reimbursement, other than those mentioned above.

Conditions for Returns/Refunds

To qualify for a return/refund, please make sure that:

  • The Discovery Kit was purchased in the last 30 days

  • The Discovery Kit is in the original packaging

  • The Discovery Kit is not used or damaged

If you purchased multiple Discovery Kits and are no longer interested in using one or more of them, we will happily provide partial refunds that meet the guidelines described above.

We reserve the right to refuse returns/refunds of any Discovery Kit that does not meet the above conditions in our sole discretion.

Returning VinoTastr Discovery Kits

Once a return has been approved, a member of the Customer Service Team will provide you with additional instructions.

 

You are responsible for the cost and risk of returning Discovery Kits to us.  Therefore, we recommend an insured and trackable mail service.

Exchanges

If you need to exchange a Discovery Kit, please contact us.  Please note that we only replace Discovery Kits that were delivered defective or damaged.

Contact Us

If you have any questions about this Returns and Refunds Policy, please contact us by email at cheers@vinotastr.com.

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